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return policy

We are proud of the care we take in hand-pouring each and every one of our products in-studio. We make our candles with natural all-vegetable soy wax, pure fragrance oils, and cotton paper wicks.  


If you've reviewed our candle care advice and your candle (or other scented product) doesn't perform the way you think it should, please email us at or call 843.718.3414 so we can make it right! Please contact us before proceeding with any return request as described:


We will exchange any product in its original condition within 30 days of purchase along with a copy of your original invoice. You can do so by:


  • Listing the items you want to exchange on your invoice and send them back to:

Palmetto Scent Studio

Attn: Returns

130 Gardeners Circle, PMB 611

Johns Island, SC 29455

  • Stop by the studio in Freshfields Village to exchange your product.


You are responsible for the return shipping costs (unless the product is damaged or defective). Your original payment method will be charged or credited when the return/exchange is processed.


Thank you!

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